Brent Hagar Insurance Agency committed to Jenks community
It’s been 13 years since Brent Hagar discovered Jenks and it’s been nothing but love ever since.
Hagar moved to Jenks from Flower Mound, Texas in 2006 following a career change from a loss control company. Working in loss control, Hagar became familiar with the insurance industry and when he felt his time to move on came, he knew which company he wanted to represent.
Hagar can tell you nearly the entire history of State Farm. How it was founded by a farmer in Illinois 96 years ago. How one farmer started a small insurance company that would one day write more auto, homeowners and life insurance policies than anyone in the United States.
Much like the farmer, Hagar came to Jenks those 13 years ago opening an insurance agency with no clients, without knowing hardly a soul.
Hagar grew up in Ada then moved off to Texas with his wife, Carla, where they started a family. The Hagar’s added three daughters, Stephanie, Torie, and Moriah while out of state. The move was challenging for Stephanie and Torie, who were in high school and middle school, respectively, at the time.
The Hagar’s wanted to be closer to family in Oklahoma so State Farm gave Hagar the choice between a few locations in the Oklahoma City and Tulsa areas. Brent has family in Edmond, Carla has family in Ada.
The choice became easy from a family perspective to pick Jenks.
“We chose Jenks because it more similarly reflected where we came from,” Hagar said. “A really strong public school system. That was the primary reason we chose the Jenks opportunity over another opportunity in the metro area.”
All three of his daughters graduated from Jenks and all three were in the band. Each were drum majors their senior year.
He’s taken this connection to Jenks High School and sponsored several programs.
Over the years his agency has sponsored band, football, basketball, soccer, tennis, baseball, softball, and vocal music, to name a few.
“Any customer of mine who approaches me to help in a Jenks organization, I’m going to help,” Hagar said.
This year he’s sponsoring the pom team at the request of a customer.
Hagar started his agency across the bridge in Tulsa after being unable to find a location in Jenks. He stayed there for four years before moving to the current location on main street.
Today, the agency is thriving thanks to years of hard work from Hagar and his team.
Each Friday Hagar treats his employees, or ‘team’ as he often refers to them, to donuts. This is a simple act showing the care he has for his employees, but actions like this shows what he’s all about.
“There would be no agency if it weren’t for our team. The team is the agency. They handle 99% of the customer communications.”
As the agency has grown, Hagar has been forced to handle more business aspects of the agency, leaving his team to do the groundwork. Will Collier, Donna Stevenson, Brenda Haumpy, Scot Hutchison, Jasmine Collins, Bill Hancock, and Amy Dancer occupy several roles that keep the business afloat and profitable.
Hagar has a large deal of trust placed in his team. Like Hagar, they take pride in assisting people when disaster strikes.
“They take it very seriously to make sure they communicate and ask a lot of questions so we can help people cover what’s important to them. That’s really important. We can only do that if people help us understand what’s important to them.”
Hagar says customers can help by holding regular meetings with their agents.
“If you’re our customer, over time, we’re going to ask to have another conversation,” he said. “The one thing that is true is that people’s circumstances change. That’s why it’s necessary for people to visit with their insurance agent periodically to make sure that whatever changes have happened in their life are reflected in their coverage,” Hagar said.
Whether its loss control or insurance, Hagar has always had a hand in helping those in need. He’s brought that same passion to Jenks for 13 years, helping the community and school where he can.
Each day Hagar and his team know they can be the saving grace of a person in need. When called upon, they’re prepared to assist any way they can.
“We want to be helpful and relevant,” Hagar said. “The biggest thing our team really works on is helping people. We help people recover from the unexpected. Every encounter, my team is trying to help where they can. We want every encounter to be a very positive encounter.”